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True Story …

That moment when you dial a number – and are left hanging on the phone for 11 minutes and 25 seconds … and just as you get excited, because the music loop and announcement changes, you find yourself in another queue for 5 more minutes with similar and yet somehow different marketing messages and THEN you are connected to the call center only be told that they can’t help – and in fact need to redirect you to someone else.

The transfer is made and engagement with the person ensues – and my problem is taken on board.

Time so far, 19 minutes 32 seconds. Continue reading