That moment when you dial a number – and are left hanging on the phone for 11 minutes and 25 seconds … and just as you get excited, because the music loop and announcement changes, you find yourself in another queue for 5 more minutes with similar and yet somehow different marketing messages and THEN you are connected to the call center only be told that they can’t help – and in fact need to redirect you to someone else.
The transfer is made and engagement with the person ensues – and my problem is taken on board.
The United States has lost the moral authority to create the environment in which the value in our personal data can be unlocked by technological innovation.
Interesting take. Essentially, the argument is that in a post Snowden world, the world at large no longer trusts the USA to lead the way in this ‘Brave New World’. But if not the USA, then who ? The article suggests that the UK is well positioned. Really ? I don’t think so. They really are just as bad.