Make Sure Everyone Knows
Curiously, some of the people I think SHOULD be supportive of Net Neutrality are not …
Just Amongst The Dave’s
Here’s Dave Winer on why he thinks Net neutrality is an issue for a set of big companies relative to another set. Users don’t have a reason to support one …
… I don’t agree, but there are other views – Dave Weinberger on why he thinks Net neutrality still matters. A lot.
He’s Still Got It
I know this has been out for a while – but – well it is a long story. Suffice to say, been spinning it for a couple of days now. Awesome. No review here – there’s plenty around. But I do have an observation. Roger’s lyrics – and specifically his ‘lyrical lists’.
This Time It’s Bugs
This post from Dave Winer makes for a fascinating read – and allows you to get your inner geek on … two extracts …
But my code was erroneously constructing the permalink by smashing together the hour, month and second.
.. Or A Peek Into The Future?
Interesting read … and I for one doff my cap to anyone that can achieve this. Massive kudos. In the reading, I happened to note three things …
1) Valuation : Over $1 Billion
2) Revenue : $80 Million
3) Total Staff Count : 700
Which means that revenue per staff member is roughly $115K per person Here’s an interesting chart …
Just in case they do …
… here are two thoughts for them (Image By Conrad Baker )
More Proactivity with keeping customers happy when things go wrong. This would include actually reading what customer send them. Here is an example of what that mean where I compare Customer Service at Comcast to Alaska Airlines. (This not a Comcast staff ding. It is a great big ding at Comcast Senior Management and their processes.)
Tiered customer service that understands that when ‘Joe’ calls they get the ‘grandad’s in trouble – put him through to the ‘let’s talk it all through again’‘ help desk. Through to when ‘Mary’ calls they get shot straight through to the ‘let’s talk using as many non-understandable TLA’s as we can’ desk – because they speak geek.
I am available to discuss how this can work whenever Comcast are ready.
What Makes It Great?
… I would argue that none of those words actually hits it.I think the word is ‘process’. And if you want a phrase … ‘customer-centric-process’.
I have written about Comcast before. A lot. In various places. This is one of my more recent ones. Fair warning, it seems to have become a tracking post for my ongoing Comcast conversations – so it does go on a bit. But, by reading it, you will start to understand.
Why Would Forrester’s CEO Do This?
Here’s the link – don’t bother with the click through. It opens …
It needs the company’s AI software Watson in its fight against Google, Facebook, Microsoft, and Amazon.
Apple is in a death match …
Well I – and many others – would disagree.