Using A Pole To Get Ahead

And I’m Not Talking About Pole Vaulting

This article was first published on BizCatalyst360 here, in answer to an article that a fellow contributor had written.

I read – and of course commented – on a recent article in BIZCATALYST 360° – a fine publication that if you don’t already track, follow and read … you should.

Great organizations pole-vault over the bar of their past successes and continue raising the Bar along with their goals. It is these Pole – Vaulting teams which set the pace of what their followers will one day benchmark. Industries that are going through disruption must stop benchmarking the past doing so is the game of Limbo.

Ray Stasieczko

Hard to argue with that … but I want to look at the challenge through a different lens – whilst keeping the metaphor, because, I have to say, I like the visual and it provided a great analogy, but somehow, I felt there was more, well not so much ‘more’ .. as different.

Here’s The Problem

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For Better And Worse

It’s A Particle And A Wave

It’s a little deep for the weekend, but what the hell..

I read this today …  and to quote Dave;

I’d like to have a channel that’s for serious releases only. If something is a maintenance release, or just the beginning of an idea, it wouldn’t be thought of as important. However, when a technology has matured and is ready for other minds to consider it, there ought to be a way to get it looked at.

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CustomerTech For Tech People

Edge Cases Are Real

I just had to switch servers, one that has a lot of parked domains. That meant going to three different registrars (I know I have to consolidate) and entering the new IP address in place of the old one. Why haven’t we created another level to DNS that lets this just be a matter of changing a constant in one place.

Dave Winer

I feel his pain … and I know where the solution lies … it’s called #CustomerTech – some might know it as #VRM – it’s an initiative that Dave’s good buddy Doc Searls has been driving for the past ten years.
Companies like Digi.me and JLinc are at the vanguard of this thinking … apps for people to manage vendors.

I mean if we can have a single financial app to manage our banks, brokers and bonds – surely it is way easier to have a single app that manages our DNS servers? I guess the problem is that people that need to manage DNS servers are edge cases to begin with … but multiple registrars to manage their multiple DNS servers … that sounds like it’s the ‘edge of the edge’.

Customer Service Redux

It’s An Epidemic


I wrote about my recent experiences with Comcast last week. Turns out, that as I was engaging with Comcast, Doc Searls was engaging with Dish Network. And just as I was writing  …

Comcast could make this happen in an instance. It is called process. They know when their services are down, they just try to deny it with delay tactics.

I mostly feel sorry for the people that have to deal with me and the like – they know the truth. Keep up the good work folks – we know it is not you.

Doc was writing …

My experience with the agent was fine. She did a good job.

…and once again – we are down to corporations processes …
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