Where Does The Customer Fit Exactly?

Customer First,
Customer Second,
Customer Third,
… where exactly does the customer fit in the Comcast hierarchy?
Important - this post was originally published on December 2nd, 2016 ... it was updated on January 16th, 2017 and then again on July 10th, 2017.
I have just written the following email and sent it back as a reply to the confirmation email I received after I scheduled an appointment for this morning. I then sent it to any other email address I could find on their site. (Actually, that was zero … Comcast don’t make it easy for ‘customer engagement’.)

If I get any update, (I did – see below) I will be delighted to report back as an update to this post. Mainly writing here as a reference and link that I will provide to @ComcastCares when I tweet in a minute. Continue reading