… no not the final frontier, but rather an acronym that I developed for my last company. It was designed as a ‘guiding light’ for all staff as they went through their day to day business. Thought you might find it useful.

Speed – move quickly, time is of the essence.

Process – it’s there for a reason. use it. improve it if you can. funnel the mods back into the system.

Accountability – say what you are going to do, do what you said you’d do. don’t point fingers. be responsible.

Customers – without them we are nothing.

Engagement – don’t fill up a chair for the sake of it – add value.