Spot On.

I have long argued that the idea of charging cost plus margin, by the hour/day is for the birds. Value is where it is at. The challenge is having enough belief in yourself that you consider what you have to offer is worth it. It’s a big hurdle that Shawn is hitting head on. Good for him. Now if I could do the same for myself !!!!


Cost is the time and money it takes to make the product.Price is what you sell the product for. (Assuming it’s higher than your cost, then the difference is your profit.) Value is what your product is worth in the eyes of the people who buy it.

[ Source : Shawn Blanc ]

If you track my thoughts, you will know that I am a big believer in ‘breaking down the silos’. I mean REALLY break – not pay lip service to it – through the introduction of ‘account managers, single point of contacts etc .. the fact is that these are just veneers to hide the real issues that enterprises have. Mid level management protecting their jobs, fiefdoms – even ’empires’ to try to hold on to what they consider is ‘there’s.

Seems like Andrew Spittle a ‘Happiness Engineer’ at Automattic agrees …. though he is coming from a different angle – my bold in the quote below.

This whole trend of customer success is a tired repetition of customer support as an entry-level-dead-end job that people simply seek to move out of. Customer support, when done well, is a career. Every conversation, whether it’s reactive or proactive, is an oppotunity to learn from your customers. That is immensely valuable no matter your departmental definition. Every time you try to isolate certain elements into a single department and declare that proactive support won’t, and cannot, work with customer support you do the broader community harm. Every one of us is in this to help people succeed.

[ Source : Andrew Spittle at Automattic ]

burning-bridgeIt all started with a group email that I received …. ….

“I found this list of 2015 Project Grants in AI interesting, not least because of the VRM angle some of the projects might have.”

.. and then provided a link to a pile of people who all have grants in the world of AI.

Then another person followed through that link – and reads one of the bios and synopses ( I assume some – since there were a lot – and none of us have time to read everything. But one thing she did was extract this (commenting about how worrisome this is)

Humans take great pride in being the only creatures who make moral judgments, even though their moral judgments often suffer from serious flaws. Some AI systems do generate decisions based on their consequences, but consequences are not all there is to morality. Moral judgments are also affected by rights (such as privacy), roles (such as in families), past actions (such as promises), motives and intentions, and other morally relevant features. These diverse factors have not yet been built into AI systems. Our goal is to do just that. Our team plans to combine methods from computer science, philosophy, and psychology in order to construct an AI system that is capable of making plausible moral judgments and decisions in realistic scenarios. ….

And almost by return came …

Not to worry. Their AI said this is all perfectly OK.

But as Blair’s remarkably self-unaware comments today illustrate, this mentality centrally depends upon a steadfast commitment to blinding oneself to one’s own actions and failings. Nobody is more resolute in that commitment than Tony Blair.

So glad that people do not forget how horrible Tony Bliar (sic) was … and seemingly still is. Click through on some of the links in Glen Greenwald’s article to read some #truth

[ Source : The Intercept ]

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The Parisian taxi drivers are partly protesting against economic regulations in cities where taxi drivers have to pay for expensive medallions while Uber drivers do not. But, in a larger sense, they’re actually protesting against our increased impatience. We don’t have time to wait for a cab, because someone around the corner is willing to do the same job more cheaply. Our phones make us more productive while we wait, and yet we don’t ever want to wait. As individuals, taxi drivers are stuck: their industry is controlled by outdated regulation and now they face ruthless free-market competition. Meanwhile, the habits and the expectations of their customers are changing—people are voting with their wallets and with their time. And that’s not something that protests in the streets, whether in Paris or Nottinghamshire, are likely to change.

My bold in the quote above – I 100 percent disagree with that thought.

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