TSACouldn’t help but notice – and certainly cannot resist the comment.. Going through the process for a recent flight – message courtesy of that fine institution The TSA.

At the security check …. “Please carry your boarding pass with you” … and … “Please check your phone through the scanner”.

My boarding pass was on my phone.

Said it before – saying it again – this agency is not ready for prime time

Update – June 2nd

Melvin Carraway has been replaced at the TSA – I only wish it was because of this post 🙂

Mr John Gruber has exactly the same feeling

It gets worse :

The acting head of the TSA has been reassigned following a report that “federal undercover investigators were able to penetrate security checkpoints at U.S. airports carrying illegal weapons or simulated bombs 95 percent of the time.”

A computer glitch grounded every United flight this morning. The glitch added to a chaotic morning for airlines as bomb threats were made against at least five airliners.

Continuous_Improvement_Icon… an ever growing number of them ….

Someone once described Innovation as the practical application of Creativity. I am not sure that this is the only definition, but for me it resonates. A good friend of mine ( wrote a book) that discussed the nature of innovation. He unearthed several different classes of innovation that may or may not be appropriate to an organization. Creativity they say is going to be our salvation. Creativity – they say – is going to save America – save the Western World – Save Capitalism – Save the World. It’s a big ask. Why – because Creativity – even of itself does nothing.

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Future-Exit-Sign-000018627375XSmallRegular readers know that I am very much a watcher of change in the work place. This is one of the reasons Jon Glesinger and I started GleXnet all those years ago.

For reasons that will become obvious over the next few weeks – I find myself more and more talking to people about why part of the Future of Work is about extracting ourselves from Industrial Age Thinking – and understanding that “the future is already here … its just not very evenly distributed” … as William Gibson said over twenty years ago.

It still isn’t – but if you look around – it is being applied. And more of that to come in future posts.

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If you are tracking, you will know that I have been talking about Customer Effective Demand Networks for a while. A long while actually. More recently I have been writing about VRM. That is ‘Vendor Relationship Management’, the flip side of CRM.

The CEDN aspect gets shortened to something that a lot of people call ‘Customer Centricity’, which as a result has become a platitude, a set of meaningless words. (¹)

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Managing complex change

I posted this to twitter and linkedIN yesterday – it seemed to resonate.

Another version – with supporting article is here. Which includes a better image, but not better clarity .. IMHO. There are other examples where the word ‘Resistance’ is replaced with ‘Gradual Change’. I think ‘Resistance’ is the right word. I need to find the RIGHT diagram – which I think is still the top one.

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john philpin john philpin
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Musicians that aren't necessarily known as musicians

These are people known to be something else - but are pretty talented in the music department aswell .... note ... NOT the other way round.

Mar 31, 2013 - themattberry.co.uk - 28
Matt Berry

Matt Berry is confirmed to support 4 time Grammy Winner, multi-instrumentalist & producer Steven Wilson at the Royal Albert Hall on Tuesday 29th September. Steven Wilson has created an incredible body of work, from his four solo albums through to his origins as Porcupine Tree, and multiple side projects, these new Royal Albert Hall shows will for the first time explore the breadth of his career.

May 17, 2015 - jeffbridges.com - 24
Jeff Bridges