<a href="http://beyondbridges.net/wp-content/uploads/2013/01/the-future-of-work.jpg"><img src="http://beyondbridges.net/wp-content/uploads/2013/01/the-future-of-work-150x150.jpg" alt="the-future-of-work" width="150" height="150" class="alignleft size-thumbnail wp-image-1843" /></a><a href="http://blogs.gartner.com/jake-sorofman/gartner-surveys-confirm-customer-experience-new-battlefield/" target="_blank" rel="noopener noreferrer">Gartner catching up</a> on what certain companies have been doing - and talking about - for quite a few years now ...

.. thank god Gartner have confirmed it !