The Road Trip

No – Not The Movie

Rocinante.jpg

I am a big fan of John Steinbeck – along with John Fowles, John Irving, John LeCarre … you get the drift. But for now let’s focus on Steinbeck. If you have never been to Salinas and paid homage to Mr. Steinbeck at ’The National Steinbeck Center’ … well you are just missing out.

In there you will find the other Rocinante …

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Dear Manton and Brent

What Great Names

… but that’s not what prompted this post – that was this (cough  … a few years ago … I’m just catching up on some background reading). In that post he referenced Brent’s post where Brent highlights the issue of typing a long email and sending it to one person – yet wouldn’t it be cool if it was just out there. I know what he means – I have a few posts in here that started life as an email. So this one is unusual – this is a post first – and then I will email a link to both the chaps – not these chaps – Bent and Manton.

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Trumpian Communications

Talking From Both Sides Of His Mouth


It’s not just Trump …. Jacob Siegal – who knows nothing more about the new Apple phone than everybody else has decided that despite a headline that casts Apple into the dustbin of technology: “Delays and an inflated price could doom the iPhone 8“, he’s going to keep all his options open.

Apparently the new phone is so expensive that people won’t buy it – but still Apple won’t be able to satisfy the demand …

new components and features of the phone are expected to drive the price up to around $1,000, which would make it prohibitively expensive.

and in the very next sentence …

the company could face significant constraints when it comes to manufacturing enough phones to satisfy demand.

You can’t make this stuff up … which is why I tip my hat to the antler tippers

Sometimes You Forget

.. and it is good to be reminded …


… how good Clean My Mac is. Speed Up EMail it says .. and tucked away to the side we see “Various mailbox issues”.

I had one. Smart Folders highlighting messages as unread – when in fact there weren’t even messages in the folder – read OR unread. I have had this issue before – and it has ended up with stuff like deleting ‘plists’ – and no – you don’t want to be doing that lightly – but in the end it worked. But it is time-consuming and you can accidentally destroy stuff and cause yourself problems.

Today I opened up CleanMyMac. I ran the speed up mail process, and less than a minute later all the ghosts had gone.

M A G I C

Take a look for yourself – you can get a free trial if you don’t believe me – but I have had this software on my last three Macs and in a clean set up is the second app I install. (Right after 1Password)

CustomerTech For Tech People

Edge Cases Are Real

I just had to switch servers, one that has a lot of parked domains. That meant going to three different registrars (I know I have to consolidate) and entering the new IP address in place of the old one. Why haven’t we created another level to DNS that lets this just be a matter of changing a constant in one place.

Dave Winer

I feel his pain … and I know where the solution lies … it’s called #CustomerTech – some might know it as #VRM – it’s an initiative that Dave’s good buddy Doc Searls has been driving for the past ten years.
Companies like Digi.me and JLinc are at the vanguard of this thinking … apps for people to manage vendors.

I mean if we can have a single financial app to manage our banks, brokers and bonds – surely it is way easier to have a single app that manages our DNS servers? I guess the problem is that people that need to manage DNS servers are edge cases to begin with … but multiple registrars to manage their multiple DNS servers … that sounds like it’s the ‘edge of the edge’.

Customer Service Redux

It’s An Epidemic


I wrote about my recent experiences with Comcast last week. Turns out, that as I was engaging with Comcast, Doc Searls was engaging with Dish Network. And just as I was writing  …

Comcast could make this happen in an instance. It is called process. They know when their services are down, they just try to deny it with delay tactics.

I mostly feel sorry for the people that have to deal with me and the like – they know the truth. Keep up the good work folks – we know it is not you.

Doc was writing …

My experience with the agent was fine. She did a good job.

…and once again – we are down to corporations processes …
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