Sometimes You Forget

.. and it is good to be reminded …


… how good Clean My Mac is. Speed Up EMail it says .. and tucked away to the side we see “Various mailbox issues”.

I had one. Smart Folders highlighting messages as unread – when in fact there weren’t even messages in the folder – read OR unread. I have had this issue before – and it has ended up with stuff like deleting ‘plists’ – and no – you don’t want to be doing that lightly – but in the end it worked. But it is time-consuming and you can accidentally destroy stuff and cause yourself problems.

Today I opened up CleanMyMac. I ran the speed up mail process, and less than a minute later all the ghosts had gone.

M A G I C

Take a look for yourself – you can get a free trial if you don’t believe me – but I have had this software on my last three Macs and in a clean set up is the second app I install. (Right after 1Password)

CustomerTech For Tech People

Edge Cases Are Real

I just had to switch servers, one that has a lot of parked domains. That meant going to three different registrars (I know I have to consolidate) and entering the new IP address in place of the old one. Why haven’t we created another level to DNS that lets this just be a matter of changing a constant in one place.

Dave Winer

I feel his pain … and I know where the solution lies … it’s called #CustomerTech – some might know it as #VRM – it’s an initiative that Dave’s good buddy Doc Searls has been driving for the past ten years.
Companies like Digi.me and JLinc are at the vanguard of this thinking … apps for people to manage vendors.

I mean if we can have a single financial app to manage our banks, brokers and bonds – surely it is way easier to have a single app that manages our DNS servers? I guess the problem is that people that need to manage DNS servers are edge cases to begin with … but multiple registrars to manage their multiple DNS servers … that sounds like it’s the ‘edge of the edge’.

Customer Service Redux

It’s An Epidemic


I wrote about my recent experiences with Comcast last week. Turns out, that as I was engaging with Comcast, Doc Searls was engaging with Dish Network. And just as I was writing  …

Comcast could make this happen in an instance. It is called process. They know when their services are down, they just try to deny it with delay tactics.

I mostly feel sorry for the people that have to deal with me and the like – they know the truth. Keep up the good work folks – we know it is not you.

Doc was writing …

My experience with the agent was fine. She did a good job.

…and once again – we are down to corporations processes …
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Words To Live By

I’m Trying

There is no difficulty that enough love will not conquer;
No disease that enough love will not heal;
No door that enough love will not open;
No gulf that enough love will not bridge;
No wall that enough love will not throw down;
No sin that enough love will not redeem . . .

It makes no difference how deeply seated may be the trouble, how hopeless the outlook, how muddled the tangle, how great the mistake–a sufficient realisation of love will dissolve it all. . . if only you could love enough, you would be the happiest and most powerful being in the world.

Emmet Fox via my friend Louis Rawlins

Did Verizon Get Hacked?

Or did they sell their customer’s phone numbers?

Or maybe the completion of the Yahoo acquisition has triggered something?

Whatever it is – until today I had never received a single piece of spam as text through my phone … and maybe one spam phone call every couple of months.

Today, I have received 7 spam texts and 5 spam phone calls … and we still are only half way through the day.

What’s up with that?

Contrasting Thoughts

Are We Wu or Wei?


I just published this.

It must be a day of conflicting ideas … this one revealed two alternative views as to why Net Neutrality is (or is not) important to the individual. (BTW – this house believes Net Neutrality is rabidly important.) Now, this post is about satisfying your inner geek.

First up – Dave Winer (again) writing on Why I prefer blogging on the open web – totally with him

One of the reasons I prefer to blog here rather than on Facebook is that if I get an Aha! idea about a feature, over here I can implement it. On Facebook I’m just a user. That was/is one of the great things about the web. Anyone can develop features for it. On Facebook, just their employees can. No wonder it never moves

The iPhone killed my inner nerd is from The Verge, where Tom Warren looks back in the days where we had to work hard to make this computer stuff do what we wanted it to do. It never was my pleasure to do what I did back in those days – but I did – and I understand where he is coming from.
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